Introduction

We are looking for an experienced Virtual Dental Receptionist to support front-desk operations.

Previous dental work experience is a MUST.

The ideal candidate is confident on the phone, skilled in converting new-patient enquiries, and detail-oriented in managing appointments, follow-ups, and missed calls.

Duties & Responsibilities

Handle new-patient calls and general front-desk enquiries
Convert enquiries into booked appointments and help address patient objections
Assist with treatment plan and payment arrangement discussions
Manage scheduling, recall, insurance, and patient records in Open Dental
Follow up on all missed calls, voicemails, and unresolved enquiries
Update AI scripts, correct errors, and improve call handling
Escalate urgent or sensitive calls to the dental team
Maintain accurate records and ensure timely follow-up with patients

Desired Experience & Qualification

Dental work experience is required
Proven sales and closing ability, particularly with new-patient enquiries
Strong experience handling patient objections and treatment or payment discussions
Hands-on experience with Open Dental, including scheduling, ledger, insurance, and recall
Strong attention to detail and follow-up skills
Clear and professional spoken English
Comfortable working independently and managing multiple priorities
Reliable home internet with a wired connection and backup internet
Reliable backup power

Package & Remuneration

CAD 1,700 per month, approximately R19,715 per month, depending on the prevailing exchange rate.

The salary will be paid in Canadian dollars, so the ZAR equivalent may fluctuate slightly based on currency movements.

Dental Receptionist - Virtual Assistant

Introduction

Duties & Responsibilities

Desired Experience & Qualification

Package & Remuneration

Interested?

Elite Virtual Staffing

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