Healthcare Virtual Assistant - Spanish Bilingual (Onsite)

About the Role



Snapscale is looking for a highly organized and patient-focused Spanish Bilingual Healthcare Virtual Assistant to support a US-based medical practice.

The ideal candidate is fluent in both Spanish and English and has experience handling healthcare administrative tasks, patient coordination, and clinic front-office operations. 

Responsibilities May Include



• Handle inbound and outbound calls with English- and Spanish-speaking patients.
• Assist patients with appointment scheduling, confirmations, and follow-ups.
• Support patient onboarding, registration, and intake processes.
• Maintain and update accurate patient information in EMR/EHR and practice management systems.
• Respond to patient inquiries and coordinate with providers, clinic staff, and insurance companies.
• Manage patient records, documentation, and administrative requests.
• Provide professional, compassionate, and patient-centered support.

Salary & Work Arrangement



• Salary: ₱60,000–₱80,000 per month (aligned with experience)
• Location: Davao City, Philippines
• Work Setup: Onsite
• Employment Type: Full-time

Perks



• HMO upon completion of 3 months
• Attendance bonuses and employee incentives
• Referral bonuses
• 24 leave benefits
• Free lunch onsite
• Transportation allowance
• Annual salary increase based on performance appraisal
• Career growth and development opportunities
• Fun and supportive work environment

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or in a similar healthcare role.
• Fluent in both English and Spanish, with excellent verbal and written communication skills.
• At least 6 months of BPO experience in a Spanish bilingual account.
• Healthcare account experience in a BPO setting is an advantage.
• Experience supporting US-based clinics or hospitals is preferred.
• Comfortable communicating with patients, healthcare providers, clinic staff, and insurance payers.
• Knowledge of HIPAA requirements and the ability to handle confidential patient information.
• Ability to work independently while maintaining productivity and accuracy.
• Must be willing to work onsite in Davao City.