This is a fully remote position.

Established, top-performing Farmers Insurance agency in Escondido is seeking a licensed, Remote Insurance Customer Service Representative to support our existing book of business. This role is service-first and focused on client retention, policy servicing, and identifying appropriate cross-sell opportunities when they naturally arise.

This is a stable, full-time W-2 position with a consistent Monday–Friday schedule, no weekends, and a professional in-office environment. Spanish fluency is required. Prior experience in a captive insurance agency such as Farmers, State Farm, Allstate, or AAA is strongly preferred.

Salary Range: $26.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Commision Opportunities on Cross-Sell Business

Profit Sharing 401(k) retirement plan

No Weekends

Stable, long-term position in a well-established agency

Work from Home

• Active California Property and Casualty license or Personal Lines license
• Fluent in Spanish and English (spoken and written)
• Experience working in a captive insurance agency (Farmers, State Farm, Allstate, AAA, or similar strongly preferred)
• Customer service experience in insurance required
• Reliable, punctual, and comfortable working in a full-time, in-office role
• Strong communication skills and attention to detail
• Professional, coachable, and team-oriented mindset

Provide high-quality customer service to existing policyholders

Handle policy changes, billing questions, renewals, and coverage inquiries

Communicate clearly and professionally with clients in English and Spanish

Identify and recommend additional coverage when appropriate and in the client’s best interest

Support policy retention through proactive follow-up and relationship management

Accurately document all client interactions and policy updates

Collaborate with the team to meet service standards and agency goals

We are a high-performing Farmers agency based in Escondido, focused on growth, strong client relationships, and developing producers who want to build a real sales career. Our team is committed to providing excellent service while creating strong opportunities for sales professionals to grow and succeed.

At Farmers Insurance – Khasim Agency, we are building a team of motivated professionals who want to grow, perform, and make an impact.

We offer a supportive, team-oriented environment where hard work is recognized and where employees have the opportunity to build real careers. We believe in providing the tools, training, and guidance people need to succeed, while creating a workplace built on accountability, growth, and strong client relationships.

When you join our team, you become part of an agency that values:

• Professional growth and development
• Ongoing training and support
• A positive and team-focused culture
• Clear expectations and opportunities to perform
• Long-term career potential

We are looking for people who want more than just a job — we want individuals who are motivated to grow with us and contribute to a high-performing agency.